VOCATIONAL TRAINING
| Training Programs |
- *Additional workshops are presently under development.
Contact:
Interested applicants should contact Tammy Britt at (718) 299-0500 x 137 for an
appointment.
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| 718-299-1512 |
| 718-299-0500 |
| Bronx Shepherds Restoration Corporation |
Administrative Customer
Service:
The Administrative Customer Service
training is an enhanced customer
service workshop with an emphasis on
telecommunications. The classroom
instruction is computer based and
delivered with interactive software
developed by Norvergence. The
training will consist of 75 instructional
hours (2 weeks). The students will
learn specific procedures pertaining to
the telecommunications industry in
addition to, Microsoft Word, Excel,
Outlook, Data Base reporting,
Customer Scheduling, Customer
Billing, E-mail correspondence, and
enhanced customer service
telecommunications procedures.
Service:
The Administrative Customer Service
training is an enhanced customer
service workshop with an emphasis on
telecommunications. The classroom
instruction is computer based and
delivered with interactive software
developed by Norvergence. The
training will consist of 75 instructional
hours (2 weeks). The students will
learn specific procedures pertaining to
the telecommunications industry in
addition to, Microsoft Word, Excel,
Outlook, Data Base reporting,
Customer Scheduling, Customer
Billing, E-mail correspondence, and
enhanced customer service
telecommunications procedures.